Spoke to sky mobile to set up my direct debit again and ask for my sim to be re activated and told I would need a new sim as this one has been completely stopped I don't even have signal to receive calls I explained how do you expect me to call you and why has no one as sky emailed or tried to call to tell me this. The lady said she would send a new SIM card with same number in 3-5 working days and she also re set up the direct debit. Then a few days later I received an email to state my sky mobile has been changed to invoice as requested, I did not request this as explained above so what has happened? Am I still getting my sim in the post? Will the direct debit come out on 22nd as agreed? Mysky when logging in shows no direct debit set up so did the sky lady not do anything even though I phoned? Very unhelpful and just wanted a review at the end of phonecall which I can't do anyway because my phone doesn't work so sky can't text me to review her ?! Hope to get this sorted and then leave sky for good after 8 years and of being with them !
