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Discussion topic: Sky mobile order cancelled

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This message was authored by: JT8899

Sky mobile order cancelled

Hi all.

i ordered an iPhone 17 pro max on Monday and was due to be delivered today. I received the credit agreement and confirmation of order email etc. now DPD have the phone but have since told me that sky have requested a return. Can anyone explain why? 

many thanks 

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This message was authored by: 63johnw

Re: Sky mobile order cancelled

Posted by a Superuser, not a Sky employee. Find out more

Hi @JT8899  this usually happens if you have failed the second enhanced credit checks sky carry out. Only a call to sky will confirm why the return has been requested. 

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