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Discussion topic: Sky mobile not roaming in Japan

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This message was authored by bt+sport+hd1 This message was authored by: bt+sport+hd1

Sky mobile not roaming in Japan

Have travelled numerous times to Japan in the past 5 years with this exact same phone and SIM. Last time was March 2024 and roaming was working fine. Usually get the welcome text within a few minutes of taking airplane mode off. Currently in Japan and never received the welcome text. Can see network operator NTT DoCoMo 4G connected but not receiving texts which are essential for online banking. My wife's phone also on Sky Mobile usually roams ok and is acting the same way this time. Have gone through all the roaming guides and tried making changes to the phone settings and tried all available networks. When you try to dial a number I get the message "Mobile Network Unavailable" Very frustrating as can't transfer money without it. A search of the forum suggests others have been having similar problems with no resolution since September 2024 Feel let down by Sky Mobile over this and I can't call them for help, unless they have a what's app number? Can anyone offer any assistance?
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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky mobile not roaming in Japan

Posted by a Sky employee

Hi there

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by Chano This message was authored by: Chano

Re: Sky mobile not roaming in Japan

Having the same issue with iPhone15 having no available network in Japan.

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