Sky mobile issues.

[Hannahralph]

Hi all, 

I have recently had my services restricted - the bill was only a few weeks late and after making an 'agreement' that I can pay 27th this month and keep my services they restricted me anyway. This isn't the actual issue, my issue is that I paid yesterday as promised and waited all day for my services to be switched back on however they didn't and after a long 3 hours of repeatedly doing the same thing; turning the phone off and back on, removing sim and putting it back. And after speaking to 3 agents I finally got my services back. However I have gone out this morning and have had no access to internet or phone services all day. People can message and call me but I can't send out so it is standard restriction. When I call out it says can't connect call and if I have set a spend cap to go into my settings and remove it. I haven't set a spend cap and I have reset my spend cap settings but still nothing !! 

i was just wondering if anyone has had the same problem and if there is anything that I can do to help the issue? 

[caesarome]

@Hannahralph 

Despite what you might have been told Sky do not enter into agreements when a bill hasn't been paid on full so if you do still have an outstanding amount on your account the system will automatically restrict your service as appears to be what has happened here. The only way to restore your mobile will to be to pay what you owe in full and setup your payment method again.

[Hannahralph]

I have paid in full now to cover 2 months but still my services are not back. Nobody on sky end seem to know how to resolve the issue either and I have spoken to 8 agents so far none of which are able to help. 

[caesarome]

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@Hannahralph wrote:

I have paid in full now to cover 2 months but still my services are not back

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When did you make this payment ?

Have you setup your monthly payment method ?

[Hannahralph]

On the 27th. Services came back for a few hours but completely stopped again. I set up payment details too. Just can't think what it could be. 

[caesarome]

What shows via your Sky bill on the MySky app or online here:

https://www.sky.com/mobile-bill