Sky mobile contract just cancelled

[wenta70]

My account was cancelled, but I have paid my paid my outstanding bill, I have no phone signal to call customer service. Can an advisor help me reactivate my SIMS as i pay for my daughters sim too? I am a sky vip being with sky over 25 years, i also have sky tv. Thank you.

[Daniel0210 · Accepted solution]

@wenta70 
If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment. 

[wenta70]

My bill is up to date it says i owe zero i cleared the one payment.

[Daniel0210]

@wenta70 

How late was your payment? Have you set up a payment method?

[wenta70]

It was last months payment for June 7th, i paid it last night, but id missed an earlier one and i couldnt pay it for 6 weeks due to unforseen events, im all uptodate now, i set up a Direct Debit but my next payment is for the full amount of the phone which i cant pay, i just want my sims back and to carry on paying monthly.

[Daniel0210]

@wenta70 

Then as per my first reply it seems Sky have cancelled your mobile contract due to what they'll describe as a poor payment history. 

[wenta70]

I dont have a poor payment history really do i? Ive been with sky over 25 years and i have sky tv.

[Daniel0210]

@wenta70 

We can't say for sure what criteria Sky use before cancelling the subscription totally and charging the full price of the phone but you've admitted this isn't the first time you've missed a payment and previously it was for 6 weeks which doesn't help. 

[GD1]

@wenta70  Regardless of how long you've had Sky TV you need to remember the phone you're paying monthly for is on a credit agreement which is a different matter, you will need to refer to the terms of the credit agreement but it's likely to have a clause regarding missed payments.