@MichelleMarieMorg
If you look at your bill via the MySky app what does it say this £2.50 is for as it must say something against it ?
If there was a credit on your account before this bill had been created then it should have been used against it but if the credit was added to your account after the bill was created then it should be used against your next bill.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
