Sky mobile account locked

[LNewton2411]

So back in march my account was locked from a fraudulent order. i got emails to say it had been resolved and that i would be able to sign back in. Since then i've had a few phone calls with sky about the issue and they've said that it's not locked and that i can sign in no problem. yet i am still getting the message that my account is locked 

[caesarome]

@LNewton2411 

To see if they can help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[LNewton2411]

haven't heard of anything back from anyone at sky yet. could it be that they're possibly busy?

[63johnw]

Hi @LNewton2411  i have escalated your post again in case it was missed. 

[Tom-W19 · Accepted solution]

Thanks for escalating. We've sent an invite to @LNewton2411.