Sky mobile account already linked

[GBCBest]

Unable to access sky mobile account

Link sky id which is already linked so won't allow me to check my bills on my account.

Rang sky who said do the above.

Round and round in circles but still unable to check my account.

Only have mobile now but previously had tv and broadband, this could be an old account problem so possiblyneed all old accounts cleared.

Or is there another way to access my account?? ??

Help anybody  please 🙏 

[caesarome]

@GBCBest 

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Lisa-P1987]

Update – Thanks for chatting to us GBCBest. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 

[Lynzd80]

I'm also having this issue and can't link my new tablet to my id. Then got a letter saying DD can't be paid, log in to pay and it's not there. Try to link ID and then going round in circles like others have mentioned. 

[caesarome]

@Lynzd80 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[GBCBest]

Hi I waited for a response from yourselves. But been at work since.

Can you get in touch again?

[caesarome]

I have escalated your post again @GBCBest but you do need to respond within 48 hours when they send the chat bubble or has happened here, it will be closed again.

[Lisa-P1987]

Thank you for escalating this. We have now sent you both an invite to chat 🙂 

[Rach81]

This is happening to me too 😞 been going around in circles for ages now

[caesarome]

@Rach81 

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[steggle17]

I have just got a new phone and installed the my sky app. I go to mobile. Says must be linked etc....I put in the name postcode bank info.....says already linked. HEEEEEELP

[caesarome]

@steggle17 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent steggle17 an invite to chat 🙂 

[Rach81]

I'm still waiting and I was escalated prior