Sky mobile Supervisor

[Lisazz]

How do I get to speak to a Supervisor about getting a full refund for Sky mobile? 

I've spoke to 2 agents and they cannot give a full refund.

Thank you.

[caesarome]

@Lisazz 

You would need to call but may we asked why you are needing a credit, have you cancelled Sky Mobile within the cooling off period ?

[Lisazz]

I have called twice and they won't refund me the €10. The problem seems to be I ordered an ESIM on 1/7/25 and was charged €10. On the same day I cancelled the ESIM as my phone was not compatible. The agent ordered a physical SIM.

I waited until the 9/7/25 and still no sign of the SIM arriving.

So I phoned to cancel this.

But they won't refund me the full amount.

And keep saying I used the service for 8 days.

Which is impossible as I never had a SIM.

[PandJ2020 · Accepted solution]

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@Lisazz wrote:

Which is impossible as I never had a SIM.

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I suspect it was because the service started when the eSIM was activated.  The physical SIM was a replacement for that account.

Their system will see the account was active for the duration and you will usually be charged pro-rata for that period.

Your only option is to subject a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

[Lisazz]

Thank you, I'll do that.