Sky mobile Live chat

[Daniel0210]

@Riberoo30 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy. 

[MuhammadKashif]

Can I talk with human 

[63johnw]

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@MuhammadKashif wrote:

Can I talk with human 

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Call sky on 150 @MuhammadKashif  from your sky sim and tell the bot your problem and you should hopefully get to speak to a person if the bot can't help. 

[Gazza24]

Hi. I am wanting to move my phone number from my physical sim to my esim if possible due to upgrade. 

[caesarome]

@Gazza24 

You can convert your physical sim to an esim as per this:

https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

[Irfanyaqoob]

Hello

I have issue with signal drop out

[Daniel0210]

@Irfanyaqoob 

This isn't a live chat with Sky despite the poor thread title.

Any relevant information showing on this link

https://www.sky.com/help/articles/service-status-sky-mobile 

It may disclose a nearby mast issue. Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

[Graeme68]

How can I change my subscription

[Daniel0210]

@Graeme68 

Do you mean your data package (known as your Mix)?

See this link

https://www.sky.com/help/articles/change-your-mix 

Increasing the data plan happens almost immediately.

Decreasing the data plan happens at the start of your next billing period.

[Ben+hamed]

Hi

i lost my phone and need to block my sim 

[caesarome]

@Ben+hamed 

This isn't a live chat to Sky as this is place where customers helps each other so for this you will need to either phone Sky or  perhaps contact them via social media:

https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

And you might want to register the lost device here:

https://www.immobilise.com/

Have you also tried to track it so depending on what you have one of these links be be helpful:

https://support.apple.com/en-gb/HT201472

https://support.google.com/accounts/answer/7177579?

https://www.samsung.com/uk/apps/smartthings-find/