Sky is blocking Texts From AIB Bank

[MSN1]

Since I have moved to Sky  Mobile I am unable to receive verifactions codes from AIB. The bank have informed me that sky have blocked the auotmated texts, as the bank has sent me a manual text from the same number. I have been on to customer service during the past 2 days. Sky have outlined solutions on the phone and whatsapp portal but have failed to fix the problem.

[caesarome]

As customers here all we can suggest is that you contact Sky again and ask them to pass it through to their other teams to investigate for you,

[Marrone]

Were you able to get this fixed? I'm now having the same problem after switching to Sky.

[AA-J]

Nearly 1.5 years later and the issue has not been solved!
I spent over 2 hrs with Sky support today and we managed to get me disconnected from all services while not solving the original problem. 

Graeat experience 😕 

WHY IS IT NOT FIXED FOR THE MOST POPULAR BANK IN IRELAND ??? 

[Marrone]

Exactly!  It's not as if we're having issues with a foreign bank.

This is so annoying and inconvenient that I'll probably switch mobile providers when my contract expires  Someone at Sky told me that turning off my RCS setting would solve it, but it didn't, and I don't understand why SOMEONE at Sky won't root cause what's needed to receive AIB notifications, or even seem to care that we're experiencing this problem. Someone there should be monitoring these discussions to make sure their customers get the support we need.

[AA-J]

I wonder if we even need to wait for the contract to expire - Sky isn't providing the service that was contacted therefore I consider that a breach. Does anyone have an educated opinion on this?
I'm still awaitng my escalation call - see if that happens.

And the audacity to send a customer satifaction survey right in the middle of it - joke. 

[SJack100]

I'm having this exact issue. I've spent several hours on the phone with AIB tech support and everyone is scratching their heads and saying it has to on Sky's end. 

The problem started the day I switched to Sky. Same phone, same number, just the move to Sky. 

I don't have a solution but hopefully Sky Support will see this thread and do something.