Sky id mobile

[blu+hands]

trying to link my sky ID to my mobile account.  So that I can sign credit account. when i put in my information it says "The details entered do not match those we have on record. Please provide us with the details used at time of purchase." but those are my correct details

[caesarome]

@blu+hands 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to chat.