11 Dec 2024
08:34 PM
- last edited:
12 Dec 2024
08:56 AM
by
Daniel-F
I'm really at my wits end with sky
let me explain
customer for over 30 years with sky
Have multiple devices and sky to either them about £200 a month with sky
so pretty loyal and a good customer
brought a new iPad Air in may with eSIM (had in previous iPad with them so a conversion)
problems begin
tried to convert the e dim and sky had a issue call back in 5 days
called back all sorted went through the process an issue sealift will phone me back No phone call
phoned next day again went through again same problem same promise No phone call back
phoned again told to order new eSIM on app got security code then just blank screen
tried on 4 phones and online same issue
tried 200 more times still same issue
phoned again went through on phone again spealist department will phone me back surprise supride never did
move on 500 phone calls later 2000 try's at getting replacement eSIM 6 months later and still no eSIM
and the kicker is I'm still paying for it but can't use it
is it me or has anybody else had this dililsr problem ?
any ideas would be amazing
Moderator note: Amended subject to better reflect query
12 Dec 2024 10:10 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
13 Jan 2025 06:27 PM
Currently having the same issues with eSIM not downloading on iPad. Have contact sky multiple times with no result been offered call backs which didn't happen. It's a really disappointing service.
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