Sky diamond vip

[Craig+S.]

Subject: Erroneous £2 roaming charges on secondary SIM (Diamond VIP status)

Hello,

I am writing to request a refund for incorrect roaming charges applied to my account.

I am a Sky Diamond VIP customer, which means the £2 daily Roaming Passport Plus charge should be completely waived for my destinations. However, I have just been billed and charged £2 per day for roaming in Poland on a secondary SIM associated with my main account.

My understanding of the terms is that the Diamond VIP free roaming benefit applies to all SIMs on the account, but your billing system has failed to apply the waiver to this secondary line.

Could a Sky employee please escalate this to a secure private message so you can look at my account, fix the system glitch for this SIM, and arrange a refund for these incorrect charges?

Thank you.

[63johnw]

Hi @Craig+S.  if the second sim is definitely on the same mobile account then the free roaming should apply to all sims on that account as long as you are a diamond vip member. If that is the case then call sky on 150 to arrange for the charges to be removed/refunded. 

[Craig+S.]

Thanks, yeah will do that. Cheers