Sky can't give me PAC code

[MrBeee]

I ported out from sky and then ported back in again earlier in the month. But now I need to do it again to move my number onto a VIP offer.

But when I asked for PAC this time I got told there is an error and they can't. So they have passed the problem to the back office and I was told 2-3 days for fix. Rang on day 4 and now told 7-8 working days. Is this normal for a review support incident?

[GD1]

@MrBeee  We are all customers here so have no access to Sky systems, nor do we know what the issue is or how long it will take to resolve.

[MrBeee]

Of course, I was just sharing experiences about typical response times.