Sky bill

[louboo]

Hi I made my first payment manually on 26th of December for my mobile sim only. I keep getting notification from my bank that sky is trying to take the payment. Which this payment has already been made and it causing me distress 

[SKY1992bf]

@louboo If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

For direct debits if first attempt fails sky try again 10 calendar days later automatically and if second attempt fails your service will be restricted and that's the point to make a manual payment

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

[caesarome]

@louboo 

The mistake here is yours because you do not need to make manual payments as Sky will take it from the payment details you provided when placing the order. So what might have happened here is this payment you made has not actually paid this bill but instead has given me onto your account as a credit that you can either leave so it is used to pay your next bill or you can call Sky on 150 to ask that it be refunded and you would be looking at 3-5 working days for this tone back with you.

[louboo]

Sorry I don't quite understand the bill has been paid and I have no money in my account for this payment that was why I paid it manually on the date the payment was due. I have also changed my payment date to 11tj of each month for the payment to be taken each month by direct debit 

[Daniel0210]

@louboo 

You said it was your first bill. You can't change the payment date until two payments have been made. 

[caesarome]

---

@caesarome wrote:

@louboo 

you do not need to make manual payments as Sky will take it from the payment details you provided when placing the order. 

---

[SKY1992bf]

@louboo  The bill has been paid because the amount you paid on the 26th has been applied as a credit to next month's bill not the one sky are trying to take money for 

you need to find the funds and allow sky to take payment or risk service restrictions