Sky app no longer has mobile info

[Stephen-D]

Hi. Since ordering broadband and sky stream my sky app has changed. I can no longer access info about my sky mobiles, SIM cards bills and piggy bank. 
I get billed every month cut cannot check this. 
I also cannot access piggy bank and move data to either one of 3 sims. 
have called customer service on numerous occasions with no joy. Please help. 

[caesarome]

It sounds as though they hadn't been linked together so give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Stephen-D]

Hi

tried this a few times but gave it another go anyway. I still get the oops message! 

[Stephen-D]

I see in another thread that people getting the oops technical problems message have had someone from sky contact them please can someone arrange this for me.please. 

[caesarome]

@Stephen-D 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Stephen-D.