Sky Watch Data usage

[SHADYADY]

Last two bills show a large amount of Sky Watch data used outside of my mobile plan. I have no idea why. I typically use 0.5- 2.9 gb of my 3gb plan each month. Nothing has changed, but account now shows 9gb of Sky Watch data used.

[caesarome]

@SHADYADY 

Do you watch content from the various Sky apps like Sky Go or the Sky Sports one as I am wondering if it is to do with this. If it is you should be "charged" anything other than a tiny amount for some adverts.

[Moon3]

I don't use sky but sky mobile not sure what sky watch date mean can u help 

[caesarome]

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@Moon3 wrote:

but sky mobile not sure what sky watch date mean can u help 

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@Moon3 

If you are not a Sky TV customer then Sky watch does not apply to you as it gives Sky TV and Mobiles customers data free access* to content from Sky apps like Sky Go and the Sky Sports app.

* apart from a small amount for some adverts.

[Del78]

i had 40GB for years never used 20GB of it then they offered me a discount as i never have a signal or data outside wifi - now im going over the 40GB and it is saying im using roaming sky watch data I do not watch things of=n my phone unless in bed on wifi, i dont stream I have no idea why.  Customer service here is the worse ive ever had.  I was on live chat for an hour then the guys said im going for my break ill be back in 15 mins (mid conversation / complaint) left m,e on the phone for 15 mins i couldnt believe it, i said i hope this call is recorded cos im sure your not taught to leave a customer on a phone whilst you have a 15 min break.  Wish i never went with SKY  It is so much money a month for zero customer service, zero signal and zero internet.  But the funny thing is my data is being used when i cant use my phone its absolutely waco im going to go financial ombudsman bow i need out of this comtract.  I cant even load maps half the time u have no idea how annoyinh this is.  I pay for a service i should recieve it.

[caesarome]

@Del78 

When you are using WiFi have you turned mobile data off ?

[Del78]

No but i used to work for Vodaphone WIFI takes over the mobile data if wifi has a moment it may use data for a minute its certainly not 40 GB  I dont stream, dont watch insta or FB, all my music is downloaded on my phone for my car, all background app refresh is off, only play videos in wifi on.  I do know what i am doing.  They tried telling me must be my phone cos the signal checker was strong.. i said well if it was it wouldnt work in wifi would it??  It is SKY signal its so bad.  All my staff have signal everywhere i have to hotspot my staff its a joke theyre on EE, Tesco and O2 constantly use their phone, i cant even load maps.

So i went on settings mobile data and changed from 5G to 4G still **bleep** but ya know what i pay for 5G it scandalous they can make u stay in a contract with a service that doesnt work but ur 1 hour late paying straight to equifax.

I just cannot stand peopke taking my money with no **bleep**s given in trying to help u turn phone on n off i mean come on i want a phone that connects and i can use i have another 2 years at  £71 a month.  Yh im reporting them ive just had enough now they cant even be **bleep** to talk to ya, just take ya money wether ur products works or not