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Discussion topic: Sky Swap

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Avatar for LK2025
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This message was authored by: LK2025

Message posted on ‎22 Oct 2025 06:56 AM

Sky Swap

Ordered my new phone (iPhone 16 pro) as part of the Sky Swap on 08.09.25, still hasn't turned up...

 

Decided to go into the store and pick up the exact same phone & cancel the original. Sky App now shows I have 3 devices (iPhone 14 pro & x2 iPhone 16 pro) and the iPhone 14 Pro is no longer showing as a swap as I have the option to upgrade again. 

I havent received the kit to send the iPhone 14 Pro back and it's been 4 working days... 

 

Please can someone help me as sky haven't helped me at all 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎22 Oct 2025 07:57 AM

Re: Sky Swap

Posted by a Superuser, not a Sky employee. Find out more

Hi @LK2025  as this isn't sky CS here, it's mainly customer helping customer. You will need to preserve on the phone or try the social media links at the bottom of this page to contact sky for help. 

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I AM NOT A SKY EMPLOYEE

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