I am trying to upgrage my phone but keep getting an error

[Nikisha17]

This is the error I keep getting and I dont know what the issue is. Your services are currently being restricted There is an outstanding action on your account which is resulting in your services being restricted. Find out how to remove these restrictions.

[63johnw]

Hi @Nikisha17  you will need to call sky on 150 or use the social media links at the bottom of this page to contact sky for help with this.