0

Discussion topic: Sky Swap Delay

Reply
Avatar for Patrick28
Level 1 icon
What's this?
This message was authored by: Patrick28

Message posted on ‎17 Sep 2024 11:30 AM

Sky Swap Delay

I've completed a Sky Swap for my daughters phone. The returned phone arrived at Sky confirmed by Royal Mail around 12th August. Today 17th September I'm still paying for it and have had zero communication. Clearly as I don't have the phone anymore I do not want to be paying for it.

Report post
Post 1 of 2
289 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎17 Sep 2024 11:35 AM

Re: Sky Swap Delay

Posted by a Superuser, not a Sky employee. Find out more

Hi @Patrick28  it does normally take 2-3 weeks to process returns. You could call sky on 150 and have your proof of delivery at hand to tell them. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 2 of 2
286 Views
0 Likes
Reply
Reply