With Sky Mobile, you can upgrade your phone for a brand new phone anytime you like.*
*You may not swap within the first 31 days of your credit agreement.
We'll let you know when it's time to Swap or to find out, go to My Devices (sign in with your Sky iD).
If you have a phone, and swap;
If the value isn’t enough to pay off what’s left on your credit agreement (for example, because your phone is damaged or you swap your phone early), you’ll need to pay the difference. This will be added to your next bill.
You can choose to make a one-off payment by credit or debit card to cover the difference before your next bill is generated.
If you don’t have a credit agreement and you’re eligible to swap, we’ll put the credit towards your next Sky Mobile bill.
If you have a tablet:
Please note: The device repayment date might not be the same day as your bill date.
If you bought your device (phone or tablet) outright, you’ll still be eligible for Swap24. You’ll be able to swap from the 24th payment for Sky Mobile services after your device was delivered.
You can still Swap your device. Just let us know about any damage in the questions we'll ask you about your device. The value of your device and the final price we pay may be lower due to the damage.
To check how much the value will be reduced by see; 'Device condition and grading' here.
Remember, if you swap your phone or tablet and you don’t send your old one back to us after you’ve got your new one, you won’t get a credit for it and you’ll need to carry on paying for both devices (if applicable).
To check your repayment schedule, go to Manage, sign in with your Sky iD, select ‘Your Mobile Bill’ and ‘View Your CCA Agreement’.
In rare cases, if you choose not to Swap, your monthly device payments may go up, but we’ll have told you this in your credit agreement when you bought your device.
Once we've received your device, we'll check it over and, if everything is as we expect, we’ll complete your Swap in one working day. Then we'll apply a Swap credit to your bill to go towards paying off the remaining balance of your credit agreement.
Yes. We'll deliver your new device, along with returns instructions and pre-paid returns packaging.
Once you've set up your new device, send your old one back to us by your deadline date to get the Swap price we’ve given you. You can find this in your Order Confirmation email or My Devices.
If you’re in the last 12 months of your contract:
Once you’ve sent your old device back to us we’ll check it over.
If we confirm that your device:
For more information, see our swap help article.
If you swap before the last 12 months of your contract, then you’ll need to pay off what’s left on your current contract.
If you have several devices eligible to Swap at the same time, you can Swap each one but we'll process these as separate orders.
Yes. You'll be eligible for Swap24 and you’ll be able to Swap your device from the 24th payment for Sky Mobile services after your device was delivered.
The value of your device
When you want to swap, we’ll ask you some questions about the condition of your old device and we’ll give you an estimate of how much you’ll get for it. The estimated amount is only valid for the billing period (month) it’s given in. If you send your device back later, the value will reduce (see below).
We’ll confirm the amount once you’ve sent your device back to us and we’ve checked its condition.
If the amount isn’t enough to pay all of the outstanding balance on your credit agreement (for example, because your device is damaged), you’ll need to pay the difference via a one-off payment on your next bill, after you complete your swap.
Please note: if you swap your device any time after the 12th month (Swap12), 24th month (Swap24) or 36th month (Swap36) and any device damage will reduce your device’s value and the amount you’ll get for it.
Each month you delay your swap, the value will reduce in line with any repayments you should have made to your credit agreement each month.
Is my device in good condition (or ‘full working order’)?
A device is in good condition if:
If after our checks we confirm that your device:
After completing our checks, if the condition is not what we expected then we'll get in touch via email to let you know what the Swap price (buy-back value) is and let you know about your options.
You can either choose to accept the lower value, pay the remaining balance and complete your Swap, or you can request for your old device to be sent back to you and return your new device.
If you want to dispute or discuss a change in the Swap price, please contact us.
If you feel that your device is worth more than the value we’ll give you, you can choose not to Swap and sell/trade-in your device elsewhere but you’ll still need to pay off the remaining balance on your credit agreement (you could use the proceeds of that sale/trade-in to do this).
Probably. You can choose any new device you like, so your monthly payments will reflect the price for your new device.
As long as you send your old device back to us by your deadline date and there’s no balance on your old credit agreement to pay, your next bill will only be for your new device and current plan. Your Swap credit will show as an ‘adjustment’ against your credit agreement for your old device.
If the price we pay for your old device isn’t enough to pay all of the outstanding balance on your credit agreement (for example, because your device is damaged), your next bill will be higher as you’ll need to pay the difference via a one-off payment on your next bill, after you complete your Swap.
You’ll be selling your old device back to us and the money will go towards paying off your credit agreement. As long as there’s no damage and the ‘market value adjustment’ does not apply, the value for your old device will pay off your credit agreement in full so you don’t need to pay anything to Swap.
For more information, see the ‘Swap Returns’ on the Returns, repairs and replacements help guide.
Unfortunately any personal data on your old device or tablet when it’s returned will be deleted and any equipment or accessories (such as SIM or memory cards) will be destroyed.
We’ll send you a new SIM with your new device, if you don’t have your old SIM or it doesn’t fit your new device. You’ll need to activate this online.
If you choose to pay for your new device using a credit agreement, we’ll need to complete a new credit check when processing the order for your new device.
If we can’t offer the payment terms you’ve asked for you can still complete your Swap and pay for your new device outright or you can choose not to Swap and keep your device.
Yes once you’re able to Swap you can choose any new device you like from Sky Mobile.
We’ll make you aware of the estimated price for your old device, when you need to return your old device to us to get this and the delivery timescales for your new device, when you go to the checkout.
You’ll need to wait for your new device to arrive before you can send your old device back to us.
Depending on the release and delivery dates of the new device, and when you send your old device back to us, the price we’ll pay you for your old device may change. You can see how this works in Manage.
We’ll send you a new SIM with your new device, just in case it requires a different size. If you need to use this replacement SIM you’ll need to activate it online.
The new SIM will be active within minutes, meaning you can pop it in your new device and you’re ready to go. You won’t need to transfer your number.
For more information, see the Cancel Sky Mobile help guide.