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Discussion topic: Sky Mobile Replacement Sim website not working

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Avatar for AlanCo1
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This message was authored by: AlanCo1

Message posted on ‎04 Sep 2025 05:30 PM

Sky Mobile Replacement Sim website not working

I have just received my replacement SIM from Sky but it appears the portal for SIM activation is not working.

Upon reaching the page stating 

"Activate a replacement SIM or eSIM Activate your replacement

Sign in and get back up and running."

 

Upon pressing the Sign In button, the page remains blank and keeps refreshing.

I have tried this on multiple devices.

How do I get around this problem and activate my SIM?

 
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎04 Sep 2025 05:31 PM

Re: Sky Mobile Replacement Sim website not working

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky or use social media to ask them for help with this:

 

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

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