Sky Mobile Pixel 10 Pro Promotion

[Kevin+Foot]

Just wondering if anyone has managed to get the extra £250 bill credit promised for swapping to the Pixel 10 Pro? I've had no luck whatsoever. Swapped 2 devices 2 months early. Outstanding balance of £252 on each old phone, got £120 swap price for each so remaining balance of £132 per phone = £264 added to next bill. Did the swap over the phone and the advisor confirmed extra £500 (2 swapped phones) would be added to next bill. What a joke. Swap was completed 8th September, bill due on 17th September......still no £500. Been on the phone all week and no one knows what they are doing. Opened 2 formal complaints and they subsequently deleted them without even consulting me. In the end I googled CEO of Sky Mobile and explained and guess what, I got a reply! Escalated to priority complaint department who are in the UK and they are fighting my case. Have to allow 48hrs which is tomorrow so fingers crossed. I'd love to know if anyone has been lucky enough to receive theirs?

[caesarome]

---

@Kevin+Foot wrote:
Swap was completed 8th September, bill due on 17th September

---

I would have thought that even though you completed the swap on the 8th it was to late for the credit to appear on the 17th September  bill as our bills are created 14 days earlier. I haven't seen the T&Cs for this but it might not be applied until the 31 day cooling off period has past, that is my take on it.

[Kevin+Foot]

Totally understand what you are saying however, the swap was completed and updated on the 8th and my bill which is due on the 17th kept getting updated up to a couple of days ago.

The £120 credit per phone (swap price) was added on the 10th but no extra credit?

Surely if bills are generated 14 days before then these adjustments/credits would not be showing until my October bill?