Sky Mobile Ireland - Disaster

[Seeyouhearyme]

Oh it just gets worse and worse. 

A little part of me wonders if there are 5 people working in the call centre and they just swap roles and make up team names. 

The complete lack of procedure and the lack of training on any of these procedures is shocking. 

And then zero  follow up to check something has been actioned. 

If I saw a comedy sketch with them calling you back on your inactive number I'd say it was far fetched. Well up to two months ago anyway. 

I will say it again - I 100% accept things go wrong and I like to think I'm fairly decent about it. But don't make a mug of me!! And that's what Sky are doing right now. 

[MattD6]

Holy moly, just got called by someone at Sky and my issues are FINALLY sorted! He was able to remove the restrictions on my account so my Sky SIM is working again and I'm free to move my number if I want to.

He was extremely apologetic – firstly for the fact that this happened at all and secondly for how the CS agents handled it / treated me. He admitted that none of them would have any idea how to address an issue like this and it was only the last guy I spoke with who raised the issue with the right team.

He also explained the reason I was blacklisted! It was basically complete chance - apparently my number looks very similar to another number registered to a Sky account which has outstanding payments. Someone must mistaken the two which resulted in my account getting restricted.

It's such an enormous relief having this all sorted and access to my original number again.

To try make it up to me, he offered my 6 months for free with a two week cooling off period so I can still change provider during that window if I want to. This whole thing has been such an ordeal that I'm still pretty tempted to go back to Vodafone but I'll have a think about it.

[Seeyouhearyme]

So glad you got sorted. 

But I think run away while you still can. 

Is it worth the agro if you have another issue down the line? Hopefully you won't but let's face it you will never get speaking to that guy again. 

[MattD6]

Yeah I feel simiarly, think I'll probably end up back with vodafone. Thank you for the support along the way!

[Doey]

Go back to Vodafone as quick as you can. I did and this time I'm staying, never had a problem thete 

[Lorac]

Thank you for this I was going to change based purely on the **bleep** show which is Vodafone. But again sky support sounds even worse😒 May check out Tesco Mobile for better rates. Sure they all come a begging at Christmas.😝😝

[Seeyouhearyme]

I've never had an issue with Tesco Mobile and you can triple your clubcard vouchers and pay your mobile bill so win win. 

[Deezell]

A Samsung security patch software update was pushed to my S21+ the other night, when I opened the phone yesterday morning the update completed and restarted the phone. To my amazement the WiFi calling Symbol had appeared in the status bar. The VoLte toggle also in the Mobile Networks menu,  and the VoLte symbol appeared when I turned off wifi .  When I made a call. The voice carrier was 4g and I was still connected to 5G data, so Volte aka 4g voice calling and WiFi calling are now provisioned. I don't know who fixed this, but something was set in that latest Samsung update which cleared the way for the Sky Sim to access these features on the Vodafone network. Probably some pre launch housekeeping that should have been done by Sky  making sure all phones would grant these services to a Sky Sim, regardless of their original carrier software version (mine was a Three originally, but edited to Vodafone in an attempt to get the VoLte working, ans to remove Three bloatware and splashscreens). Happy days anyway, hopefully other models and brands get the same tweak.

[RobbieDee1]

Funny that! I had the EXACT same problem when I tried to reverse out of Sky Broadband within the 'cooling off' period. In the end I had to send a registered letter to Sky in Dublin threatening the Coms Regulator if they did not cancel my account. It worked 💪

[JD4]

Looking into changing to sky moblie to save money.  Anyone know if things have improved? 

[Anilbelman]

Hello there! 

• Yes, things have much better now than when the service started. Actually, not bad at all. All the best 😊

[JDeeIE]

@Nial thats incorrect 

Long Term Evolution is not 3G. 

3G 
4G 

4G+/LTE 

basic 4G class is a cross over of 3/4G 3.5G speeds and many people could get better 3G speed by locking to such as 4G become so saturated.. 1st generation 4G. 

4G+/LTE is high speed 4G of different classes 

5G is mainly NonStandAlone 1st generation class that needs LTE to function so is actually 4.5G 

Full 5G is StandAlone 5G that isn't  dependent on the underlying LTE for VoLTE (Voice over LTE). 

[Paul517]

How are people finding sky mobile now?  It sounded like a nightmare last year.  My contract is is due up in a month or so and I'm looking to move away from Vodafone.  Prices are too high and I've noticed a lot more dropped calls and reduced call quality. 

Thanks in advance 

Paul 

[Tony_Danza]

Hi there. I have just moved to sky from eir and the process was very simple and straightforward, I did join a monthly plan with new phone not just sim only. I did have an issue that eir wouldn't port the number but it was because I have broadband and some sim only contracts on the account and I selected the wrong option during the activation but as soon as I picked the right option it was ported over in minutes. I was wary of the network performance but I have run multiple speed tests from my work in dublin and am getting 600mbs download and 15 upload. It's very early days but this is my experience so far. Hope this helps. 

[Mikey0708]

Omg... great to now, I was just about to change to sky mobile bit not anymore after reading the reviews here..