Sky Mobile Credit Agreement not appearing

[BobH30]

Hi there, I placed an order for a mobile phone and contract on 25/08/24 and I've had notifications and emails to say I need to sign the credit agreement, but all the links just take me to the Sky Mobile shop page so I can't sign it. Please can anyone advise?

[caesarome]

Using the same login details that you used when placing the order click the  button on this page as it should take you to it to sign it:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

[BobH30]

Thanks, but the link on that page just takes me to the Sky Mobile shop page as well. I have until 08/09/24 to sign the agreement, but I just can't access it.

[caesarome]

@BobH30 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @BobH30.