Sky Id not linking

[Tiarnan]

This has been a nightmare. Earlier on today I ordered a phone and SIM on a 36 month contract. I had to do it through live chat. I got all my confirmation details sent to my email. Was told I need to sign the "Credit Agreement" or else my order is cancelled, which I need to sign up with my SkyID. I created this. Signed in with my surname, post code, and last 6 digits of my bank number and it says my Sky ID is already linked. Yet I can't access my credit agreement, can't access my products, my bills and payments or my orders. I've logged on with surname, post code, and last 6 digits of my bank number about 20 times today. It says I'm already linked. When I try access my bills, it appears "

you can’t see bills

Only the Account Owner or Account Manager can see Sky bills.

• Make sure your Sky ID is linked to your Sky Account
• Ask the Account Owner to give you friends or family access"

When I go to my orders, I get the following: "

Technical error

 

It’s not you, it’s us. Try refreshing the page. Or use the link below to start again"

Keep in mind, it says that I'm linked.

I was on contact on both live chat and over the phone and I've got 0 help

[caesarome]

@Tiarnan 

Are you signed in with the email address you used when placing the order ?

[Tiarnan]

Yeah I'm really not sure what happened

I had to use an alternative email to sign the agreement, which I've done. Guy on live chat was actually very helpful

Am I able to relink it to the original email? (It's a collage email I'm using for the other one)

[caesarome]

@Tiarnan 

Have you tried signing in with the alternative one, so the one you placed the order with ?

[Tiarnan1]

I'm not sure why but its also put me on to this Tiarnan1 account on the fourms rather than my original one

Yeah I can't access anything on my account I bought it off still, I can on the other

The guy on live chat said to call up and they can switch my ID over to the original account

[caesarome]

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@Tiarnan1 wrote:

The guy on live chat said to call up and they can switch my ID over to the original account

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Have you done this as you might need to speak to another team about this, the ID team.