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Avatar for Murraynator
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This message was authored by: Murraynator

Message posted on ‎14 Jul 2025 06:55 PM

Sky 5G

My 5g network didn't work at all on Saturday after turning off WiFi. Why is this ? I pay extra for this. 

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Avatar for 63johnw
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This message was authored by: 63johnw Answer

Message posted on ‎14 Jul 2025 07:00 PM - last edited: ‎14 Jul 2025 07:01 PM

Re: Sky 5G

Posted by a Superuser, not a Sky employee. Find out more

Hi @Murraynator  you don't pay any extra for 5 G. Has it previously worked ? Were you definitely in a 5 G area ? Have you enabled the 5 G add on in your account ?

 

https://www.sky.com/help/articles/sky-mobile-5g

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This message was authored by: 63johnw Answer

Message posted on ‎14 Jul 2025 07:00 PM - last edited: ‎14 Jul 2025 07:01 PM

Re: Sky 5G

Posted by a Superuser, not a Sky employee. Find out more

Hi @Murraynator  you don't pay any extra for 5 G. Has it previously worked ? Were you definitely in a 5 G area ? Have you enabled the 5 G add on in your account ?

 

https://www.sky.com/help/articles/sky-mobile-5g

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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This message was authored by: Daniel0210

Message posted on ‎14 Jul 2025 07:02 PM

Re: Sky 5G

Posted by a Superuser, not a Sky employee. Find out more

@Murraynator 

There's no extra charges for using 5G.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎14 Jul 2025 07:16 PM

Re: Sky 5G

Posted by a Superuser, not a Sky employee. Find out more

@Murraynator 

Was it working on Sunday and today ?

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This message was authored by: Murraynator

Message posted on ‎18 Jul 2025 05:14 PM

Re: Sky 5G

I know that but on my bills it was showing 5 g add on

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Message posted on ‎18 Jul 2025 05:34 PM

Re: Sky 5G

Posted by a Superuser, not a Sky employee. Find out more

@Murraynator 

It may show you have added it but it's free (as confirmed in this link)

https://www.sky.com/help/articles/sky-mobile-5g 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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