@Sarahnana
Are you the Sky Mobile account holder?
If you are we may be able to get you some help via the Community Messaging Team on here. Let us know if you wish to try that after confirming it's your Sky Mobile account.
(The alternative is calling Sky).
▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
