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Discussion topic: Sim replacement
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This message was authored by: ColetteP1
Message posted on 22 Dec 2025 08:18 PM
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Sim replacement
I received my replacement sim today and it's not working now I have placed it in my phone. Could you advise please
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 22 Dec 2025 08:24 PM
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Re: Sim replacement
Have you activated it ?
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: PandJ2020
Posted by a Superuser, not a Sky employee.
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Message posted on 22 Dec 2025 08:34 PM
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Re: Sim replacement
Was it working before you placed it in the phone?
Make sure you've activated it as a replacement. SIMs are generic and not activated when delivered - they have to be associated with a data plan on an account.
I am just another Sky customer and my views are my own even if you don't like the answers
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