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Discussion topic: Sim only bill too high

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This message was authored by Ella+Lazar This message was authored by: Ella+Lazar

Sim only bill too high

sim only bill higher than it should be with no extra charges. It should be £12 but it's £18? I've only had it 14 days as well so it's not a full month 

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This message was authored by GD1 This message was authored by: GD1

Re: Sim only bill too high

Posted by a Superuser, not a Sky employee. Find out more

@Ella+Lazar  As you're billied monthly in advance the higher charges may be for a period longer than a month, your bill will show the dates the charges cover.

 

https://www.sky.com/help/home/sky-mobile/mobile-account-and-billing/my-bills-and-payments/articles/y...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by caesarome This message was authored by: caesarome

Re: Sim only bill too high

Posted by a Superuser, not a Sky employee. Find out more

@Ella+Lazar wrote:

It should be £12 but it's £18? I've only had it 14 days as well so it's not a full month 


The chances are that first bill covers a long period than the usual 4 weeks hence is being more as it could well cover the period from when it was activated plus the next 4 weeks so it might cover 5 or 6 weeks. It should show you the dates it covers so what does it say ?

 

Have you checked your next bill to see what it shows ?

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