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Discussion topic: Sim not registered

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Deedoll
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Sim not registered

‎18 Sep 2024 12:34 AM

I have been Sky mobile customer for 5 years. Changed my phone a couple of years ago, swapped Sim to new phone and all good to go. Changed my phone yesterday, swapped Sim to new phone...says not registered. Can't connect to network. Did all the usual things... power on off, re-insert Sim etc. Anyone know what's going on?

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Sim not registered

‎18 Sep 2024 05:34 AM

Posted by a Superuser, not a Sky employee. Find out more

Was this new phone you have pit the sim in from Sky because if it wasn't can you be sure it is unlocked ?

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Deedoll
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Re: Sim not registered

‎18 Sep 2024 10:59 AM

It is a brand new, unlocked phone. From Galaxy A51 to A55. When Sim didn't work in new phone, I put it back into old phone, and now it doesnt connect in the old phone either. Will have to get a new sim.

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