Sim not activated

[LukeAustin]

So I was meant to be switched over network providers from O2 to sky on the 3rd December 

when I checked my network esim on my phone it still states it's with O2 

however assumed this will automatically switch over when I received pac code and activated everything 

[LukeAustin]

Bit frustrated now as I can't do anything no calls or texts or data. Tried re activating eSIM and just get an error 

[63johnw]

Hi @LukeAustin  did you get a PAC from your old network and give it to sky ? 

[LukeAustin]

Yes I did 

[63johnw]

When did you give sky the PAC @LukeAustin  ? Have you had a text to say the transfer is complete from Sky ? 

[LukeAustin]

Yes text and email 

[LukeAustin]

Should have been all done on the 3rd but what was weird when I looked at my sim on my phone it still stated o2

[63johnw]

I would give sky a call @LukeAustin  its on 150 from a sky sim or use the link below and scroll to need more help to get a number you can use from O2 sim. 

https://www.sky.com/help/home