Discussion topic: Sim not Supported

This message was authored by: Cliffylovett · ‎05 Jul 2023

Im trying to add an existing sky sim to an iphone 7 plus.

Im getting the message below

This phone has been used with another sky mobile sim for 4 years without issues

Ive tried 2 differnt sky sims and both get the same message.

Sky have been NO help and refer me back to Apple. Who just refer me back to Apple!!

Any ideas

cliff

This message was authored by: 63johnw · ‎05 Jul 2023

Hi @Cliffylovett have you tried requesting the network settings again from sky ? That message does indicate it's locked to another network. Failing that all you could try is a factory reset.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: caesarome · ‎05 Jul 2023

@Cliffylovett

Was that phone from Sky because if was not then it might be locked to a different network,

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This message was authored by: Stu777 · ‎26 Jun 2024

@Cliffylovett did you ever resolve this? Just switched today and having exactly the same issue. Cheers

This message was authored by: Cliffylovett · ‎26 Jun 2024

No.

The phone was an insurance replacement and originally from the USA

UK can't unlock mine.

cliff

Discussion topic: Sim not Supported

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