This discussion topic has been answered Discussion topic: Sim issue

This message was authored by: ButM · ‎06 Jan 2026

My phone wony let me make or receive calls other than Whats App. All calls show a message 'not registered on network'. Searching for solutions suggest taking out sim and cleaning it and replacing. This does nothing. As I have a sim only and data plan account with Sky can you send me a new sim

This message was authored by: Daniel0210 · ‎06 Jan 2026

@ButM
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

You would need to contact Sky Customer Services.

https://www.sky.com/help/articles/replacement-sim

▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

View this Answer within the discussion

This message was authored by: Daniel0210 · ‎06 Jan 2026

@ButM
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

You would need to contact Sky Customer Services.

https://www.sky.com/help/articles/replacement-sim

▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

This message was authored by: PandJ2020 · ‎06 Jan 2026

@ButM wrote:
can you send me a new sim

No, as we're other customers here.

You'll need to contact Sky directly to ask for one.

I am just another Sky customer and my views are my own even if you don't like the answers

This discussion topic has been answered Discussion topic: Sim issue

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