Discussion topic: Sim install new device

This message was authored by: Matthew4242 · ‎04 Jan 2025

Hey, i got a new phone and tried to install my sky sim into the phone. It's a Google pixel 8, ive received a text saying "the terminal cannot be configured remotely, please contact customer support".

Are you able to help with this ? As to why I am getting this error message.

This message was authored by: caesarome · ‎04 Jan 2025

@Matthew4242

Did you get the phone from Sky ?

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This message was authored by: Matthew4242 · ‎04 Jan 2025

No, it's a gift from one of my friends. So I'm unsure, where they got it from.

May be second hand.

This message was authored by: caesarome · ‎04 Jan 2025

There is a chance it could be locked to a different network so if this is the case it will need unlocking before you can use the Sky sim in it.

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If you need help please provide as much information as you can

This message was authored by: Riverliving · ‎05 Jan 2025

I have the same issue, my phone is unlocked. Did you manage to sort it?

Discussion topic: Sim install new device

Sim install new device

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