Sim card not registered

[Simmcard]

I have had no mobile phone or text functionality from 5.30pm this evening 27 Jan 2026. Tried all the recommended fixes to no avail. My wife has Tesco mobile who also use o2 and has not had any issues with o2 so the problem must be with SKY.

It has proved very problematic as I have been unable to contact my elderly father who only uses a landlines and is hard of hearing. Totally unacceptable. 

WIFI working so could phone via WhatsApp. Had to get in touch with neighbours to ni round and check on him. Unable to contact anyone at Sky to help resolve this .  This has suddenly happened. I need my Pac as I am switching in the morning.

Thank you and Goodnight

Mr Simm

[caesarome]

@Simmcard 

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

[Simmcard]

Unfortunately not. I was hoping it was something like that. I've been in touch with SKY this morning for nearly an hr.  Result- looking to move provider. The issue we now have is I cannot get a PAC sent if I don't have functionality for texts. They are trying to do it via email in the nxt 48hrs

Wifi seems ok but it seems strange that it's lasted since yesterday. 

Thanks btw

[Bloom4]

Hi I am currently having the same problem since around 8.40 yesterday morning, like you i can use wifi to speak on whatsapp but no actual messaging or calls yet ny husband and son with have no problem and are on sky.

[Simmcard]

I dont send many txts but do  use the  phone for calling landlines- family who are not tech savvy.  I nipped into Curry's this morning to speak with a Sky  rep there but they don't have e dedicated Sky hub there. However the  chap I spoke with was most helpful and first advised to request a new SIM from SKY. 

I  ended up leaving with a SIM with ano provider on a 30 day rolling contract for £6 and 20GB. Just need a PAC now from SKY to sort the switch out. SKY were helpful too when I called and did try a couple of potential fixes that I had already tried  but some I hadn't.  So theyre sendin a new SIM anyway to resolve this bit. Can send a PAC to it if they cannot email the PAC.  The issue is getting the PAC as they cannot send a text and have to  'escalate' the request. I've tried the SIM in ano phone now too and it's still doing the same so it looks like this is the culprit