Sim activation

[Kcartz]

Hello

we bought a new phone and sim for our son for Xmas. We are trying to activate the sim today (within 31 days) and we are just going round in circles. It says our sim needs to be linked to our account so we do that but then it says it is already linked? Please help 

[Stefanie88]

I'm having this exact same problem 

[Kcartz]

Nightmare when you have a child who just wants to use their new phone 

[63johnw]

Hi @Kcartz  and @Stefanie88  that's why it's always best to activate them early so there are no issues on the big day. Your only option today is to co tact sky on their social media channels at the bottom of this page. That's the only contact available today and tomorrow. 

[Deblee]

I am having the same

problem!