@Walkerlou
If you can't activate it using the activation code that came with it on your account then your only option is to use another phone to call Sky to ask them to do this for you.
150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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