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Discussion topic: Sim activation not working

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This message was authored by: April24

Message posted on ‎23 Sep 2026 06:46 PM

Sim activation not working

I activated my replacement SIM card, but it's still not working? 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎23 Sep 2026 07:21 PM

Re: Sim activation not working

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@April24 

When did you do this, has it actually activated ?

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This message was authored by: April24

Message posted on ‎23 Sep 2026 07:43 PM

Re: Sim activation not working

Done it at 3pm. Still not working. 

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This message was authored by: caesarome

Message posted on ‎23 Sep 2026 07:45 PM

Re: Sim activation not working

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

has it actually activated ?

Does it show on your account (where you did this) as activated or that it is still activating ?

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This message was authored by: April24

Message posted on ‎23 Sep 2026 07:46 PM

Re: Sim activation not working

On my sky app it's saying in progress 

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This message was authored by: caesarome

Message posted on ‎23 Sep 2026 07:48 PM

Re: Sim activation not working

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@April24 

That is your issue then, if it has activated by tomorrow you will need to find a way to speak to Sky about this.

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This message was authored by: April24

Message posted on ‎23 Sep 2026 07:51 PM

Re: Sim activation not working

I'm talking to them now. They are saying there is an 'issue' with the new SIM card 🤯 

I've been left 4 days with no network connection at all. 

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