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Discussion topic: Sim activation issue

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Avatar for Leah104
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This message was authored by: Leah104

Message posted on ‎01 Apr 2026 03:54 PM

Sim activation issue

I have just received a new phone with a new SIM card. I have tried to activate my SIM and transfer my number over to it but now neither new phone or old phone are connecting to the network and cannot receive calls and text to sort this out

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎01 Apr 2026 04:05 PM

Re: Sim activation issue

Posted by a Superuser, not a Sky employee. Find out more

@Leah104 

Is your phone now showing as activated on your account ?

 

Is your old number with Sky or in a different network ?

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