Discussion topic: Sim Problems

This message was authored by: RobertJ98 · ‎27 Feb 2024

Recently moved my partners mobile number over from EE to Sky - had all confirmation emails from Sky saying number has been transferred and is all up and running. Problem is if she hasn't text/called a person first they can not get in contact with her, calls go to voicemail and text messages just don't come through. (she has an iPhone, iMessage is working but normal message isn't). All mobile settings seem to be as they should be and have reset phone numerous times. Any advice?

This message was authored by: caesarome · ‎27 Feb 2024

Is the iphone itself now showing the correct number via Settings > Phone > My Number ?

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This message was authored by: RobertJ98 · ‎27 Feb 2024

Yes, showing correct number everywhere

This message was authored by: caesarome · ‎27 Feb 2024

You could try a replacement sim to see if that fixes it for you;

https://www.sky.com/help/articles/replacement-sim

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If someone has helped you then please click on the LIKES button in their post.
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Discussion topic: Sim Problems

Sim Problems

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