Sim NotWorking

[PatS22]

Hi Sky .  My wife's phone has not been transferred over to us from Vodaphone to Sky leaving her totally with without any phone service at all so she can't make any phone calls text or emails and we can't get in contact with you ..

Yesterday I put the SKY SIM IN MY MOBILE .. My SIM is not working and I cannot make calls  !! and I am not able to use it at all as Vodaphone as disconnected us !! so now we have no mobiles so we can ring you and get this sorted. We are both in our 70s and are very disappointed with what is going on !! last afternoon. I tried to contact you via your IA they said I had to wait 70 minutes and in the end it was more like two/3.  hours before they cut me off as it went into their closing time ..

yesterday now not having no mobile connection a friend of mine came down and I used his phone to get through to a Sky  representation !! after three hours and 20 minutes I still haven't got any activation so I still cannot make calls !! MY PHONE NOW HAS A SKY SIM  !! my friend had to leave, but I've been told the charge of three hours and 20 minutes will be charged to him. I'm hoping this will be waived as that is totally not right  !!

today is Wednesday we have no Mobile that is making a call out. I have no way of contacting Sky apart from this !!!!! will Sky please sort out my two Sims as soon as possible PLEASE !! 

as I need my phone big time !!!!!! 
please can someone contact me otherwise we are considering going back to Vodaphone !!!😕😞 

[Daniel0210]

@PatS22 
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

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