Sim Issues

[TaraWatt]

My Sky Mobile SIM has stopped working after my phone was dropped and it now says No SIM. I can't receive texts or calls, so I can't receive the 2FA code Sky is sending me. I need a replacement eSIM for my existing number, but I'm stuck because the verification code is being sent to the inactive SIM. Could a Sky Team member please escalate this to the Community Messaging Team so I can verify my account another way and get my eSIM activated?

[Cardel]

Hi there @TaraWatt  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141