Sim Activation

[redvtr]

I'm unable to activate a new. Sim I'm being returned to my account page or getting

"The page you are looking for is temporarily unavailable.

Please try again."

Is it a Website issue ?

[caesarome]

If you can't activate it online then give Sky a call as they will do it for you.

[redvtr]

After trying numerous times to speak to someone I'm no further forward, Seams odd that the device isn't showing on the account page i keep being redirected to when trying to activate the Sim, I'll try again later one last time.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant

[Lisa-P1987]

Thank you for escalating this. We have sent redvtr an invite to chat 🙂

[Lisa-P1987 · Accepted solution]

Update - Spoken to redvtr. The new device and plan has been taken out on a new separate account which is why it cannot link to the existing account. 🙂

[gurdarshan]

Please call me

[caesarome]

@gurdarshan 

Nobody will call you due to you posting on here so if you post back on here we might be able to alert Sky for you.

[24Duffy1907]

I can not activate my sim keeps oooppss there have been  a issue 

[caesarome]

Give Sky a call as they will be able to do it for you,

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call, it might take a few seconds to appear, if you are in Ireland make sure the flag in the bottom right is changed to the ROI so you see an 0818 number:

https://www.sky.com/help

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.

[Ramat+Bola]

I need someone to guide me through the activation because its not working on my end,I had done this many times 

[63johnw]

Hi @Ramat+Bola  to try and get you some help I have escalated your post to sky. Look out for a coloured speech bubble on here inviting you to a private chat. 

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Ramat+Bola.

[SaintChristopher]

I have one phone on Sky for a few years now, and a new Sim for a second phone which needs activating, being trying for past few days and get 'opps error, try again later' ??? Virtual support is a waste of time.

My PAC runs out today and feeling frustrated with what should have been a simple process will probably simply stay with O2.

[caesarome]

@SaintChristopher 

Give Sky a call on the phone you already have with them as they will be able to help you with this, 150 is the free number to use.