Discussion topic: Signal issue
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Message posted on 10 Jul 2026 02:23 PM
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Signal issue
I have been reporting this issue I don't know how many times. It's been going on 3 months now. I'm only getting 1 bar of signal, phone goes to E for emergency calls. My data also drops all the time. I'm paying for a service I'm not receiving so I'm now thinking about going elsewhere. Sick of this, I had broadband with you and that was the same so I left and went elsewhere
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All Replies
Message posted on 10 Jul 2026 02:28 PM
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Re: Signal issue
@RachelB72
You haven’t actually contacted Sky Customer Services by posting on here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.
Does any relevant information show on this link?
https://www.sky.com/help/articles/service-status-sky-mobile
It may disclose a nearby mast issue. In case you aren't aware Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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