Sign mobile phone contract

[debsnlee]

I have tried to sign my credit agreement for my new phone but keep getting an error Theres been a issue please try again later. This is now the 3rd phone ordered because the other 2 got cancelled for not signing in time. I have spent hours on the phone with sky who direct me to the technical team who say they have sorted it when I go back in the error is still there. This has been going on for years and really not good service. All I want to do is go on my account order a phone sign it job done but this issue is driving me up the wall

[63johnw]

Hi @debsnlee 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Danz994]

Good afternoon @63johnw Thanks for making us aware of this. We may need to ask the customer to call in as we're quite restricted in the support we can offer for Sky ID here but I'll send @debsnlee an invite now and take a look. Thanks, Danielle