Showing signal but unable to send or receive calls

[Nholl87]

Hi, my signal is showing and I'm receiving text messages however, I'm unable to send or receive calls even with WiFi calling on. 

[Bismark1]

so it's day 2. and I am still unable to make calls or texts, receive calls or texts, or even use 4G which is affecting my WORK.

I am definitely considering leaving sky after this. this morning they removed the live chat function (i was waiting all morning) and put a (text us) option instead..  how can I possibly text the number when I am unable to send texts or calls and keep getting met with sim card not recognised.

Yesterday the agent said something about mast problem but to be honest this is very unacceptable.. I've had to buy a PAYG sim to receive texts and calls

[DianeShep]

the same i hace 2 sky mobiles and neither are working and no network errors reported on the service checker 

[59+Les+Paul]

My wife is awaiting urgent call from hospital regarding her chemotherapy treatment but her phone is not letting calls through. I have dialled her number and only receive a message saying "sorry you have dialled the wrong number" it is vital I get her phone working properly!! Can someone at Sky contact me please!!!!

[karenmct]

I have full mobile signal however when I attempt to make a call I receive a message telling me the person I am calling is on another call. Noone is able to connect to me either

[Nholl87]

I've messaged them on twitter as all I can seem to get hold of is their bot! Very frustrating. Keep me posted if anyone gets anywhere please!

[ACurry71]

I think I'm having the same issue - although mine started the minute I landed in Spain last week and hasn't changed since even after returning to UK! Spoke to the helpline and was told to basically 'wait and see'...

[Nholl87]

Oh well that's interesting then as I got home from Spain last week and think it started around the same time!

[caesarome · Accepted solution]

@ACurry71 @Nholl87 

Have you tried this if you have returned from abroad:

Apple:
Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

[ACurry71]

That has absolutely worked! So glad I posted here now as that wasn't mentioned online or over the phone at all. Thank you!

[Nholl87]

It worked!! Thank you so much ☺️ 

[Bismark1]

so my original post was deleted with no answers.. so ill ask again.

why does my phone keep saying not registered on network.. I've done everything and when I called someone they said its a problem with the 'mas'?

can someone help me ASAP it is affecting my work badly 

[Daniel0210]

---

@Bismark1 wrote:

so my original post was deleted with no answers.. so ill ask again.

---

@Bismark1 

Your post is in this thread. 

So, adding to what you were told on the phone by an agent, do any local mast issues show here?

https://www.sky.com/help/servicestatus/your-services/mobile

[Juliew31]

This worked for my daughter but not for me!! I am still getting the same!  Help!!

[Sam172]

I'm the same here unable to make or receive calls since yesterday my daughter who is 16  been trying to contact me all morning she's away from home and not feeling well,  I have an elderly mother who needs to be able to contact me. I CANNOT have no phone !