Discussion topic: Services being restricted on sky mobile
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Message posted on 21 Sep 2025 10:25 AM
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Services being restricted on sky mobile
When I try and start a phone swap/upgrade I get a notice telling me my services are being restricted. When I try and reinstate my services it doesn't give me any options that work. My mobile bill was due to be paid today via direct be it as it does every month but the bill says overdue. I have sufficient funds in the account and when I try and make the payment myself it doesn't load through to the review payment page.
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Message posted on 21 Sep 2025 10:28 AM
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Re: Services being restricted on sky mobile
Do NOT be tempted into making an unnecessary manual payment. That will go towards your October bill.
Direct debits aren't processed at a weekend so your normal payment should be made tomorrow or Tuesday.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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MERRY CHRISTMAS and a HAPPY NEW YEAR
Message posted on 21 Sep 2025 10:30 AM
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Re: Services being restricted on sky mobile
@MeganAC wrote:
My mobile bill was due to be paid today via direct be it as it does every month but the bill says overdue.
A direct debit isn't taken at the weekend so if the funds are available then this should happen in the next day or two.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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