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Discussion topic: Sent old devices in same box but only showing one device returned

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This message was authored by: ShelDan

Message posted on ‎15 Jul 2025 08:56 AM

Sent old devices in same box but only showing one device returned

Hi. i recently swapped mine and the wifes phones and sent both devices in the same package back to sky. however it is only showing one has been returned on my app. 

 

any help would be appreciated

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Superuser
This message was authored by: 63johnw

Message posted on ‎15 Jul 2025 09:12 AM

Re: Sent old devices in same box but only showing one device returned

Posted by a Superuser, not a Sky employee. Find out more

Hi @ShelDan  you will need to call sky on 150 to chase this up. Were you told to put both phones in the same box by sky ?

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